August 13, 2020
RE: Ventura Townehouse updated visitation guidelines by appointment only
Over the past months, many of you have been communicating with your resident(s) via phone, zoom, text, email, facetime, etc., to remain in contact. Also, several families have been using the glass windows in the front lobby as a barrier to visit your resident(s). Please continue with these various forms of communication to keep everyone’s spirit uplifted.
Effective today, we are re-introducing our resident/family in person visitations by appointment only from 9:00 am to 3:30 pm daily. Please make this appointment by calling the front desk in advance. The visitation area is set up outside our front lobby doors to the right if you are facing the building and the area contains a table for the resident and a second table for the families/visitors seated six feet apart. The maximum number of visitors allowed is three people and maximum time for the visit is thirty minutes.
During the outside visit, please refrain from physical contact between the resident and visitor(s) and all parties are to wear masks. No food, gifts, or items are to be exchanged. Please follow current protocol and leave any items at the front door and our front desk concierge will secure the item and bring it to the resident’s apartment.
We know how important staying connected is and we encourage and welcome your further visits in person. Please let us know if you have any questions.
My grandmother lives at the Ventura Townehouse and I feel confident that she is in good hands. They get her to her appointments and provide any aftercare that she may need. Everyone there is friendly and like family. I feel like I’m at home when I go there to visit her and eat with her in the dining room.
Recently, I visited my Mom from Chicago. Each day I offered to take us out and about in Ventura. We found ourselves having such an enjoyable time at the Townehouse we didn’t leave. The dining room was so lovey to enjoy with her friends. Patios welcoming and the activities kept us busy. We laughed and had fun all day! Thank you everyone for making me feel at home and making my visit special. It’s always hard to leave my mom. But not as hard when I know she is so happy! Until my next visit!
Staff is very helpful and always concerned about my Mother’s needs, the interior and grounds maintenance is exceptional. Dining provides healthy menus to choose from. Front desk staff is always friendly and helpful. Best decision we ever made was bringing my mom here.